Start with intent.

What did the person come to do? Find a product. Save a lead. Compare an option. That intent is more useful than a page-view count. Design around it.

Remember the useful thing.

A saved item, a clear history, or an unfinished task gives the next visit a place to begin. Make it easy to pick up where the person left off.

Send a signal, not noise.

An alert should carry news. A price fell. A lead changed. A result is ready. Give people control over what they receive and how often.

Close the loop.

Bring people back to the thing that matters. A sale alert should open the saved product. A field update should open the lead. Remove the work between the message and the action.

All notes